Cancellations & Refunds

The short version

We try to make buying training as straightforward as we can — and sometimes a course still isn’t right for you. If you’re disappointed in any aspect of your training, contact us within 14 days of purchase and we’ll issue a full refund. After 14 days, we handle requests case by case — just ask.

1. Within 14 days

A full refund, whatever the reason. We ask two things:

• Tell us where we fell short, so the next learner gets something better.
• If you completed the course, your certificate is withdrawn as part of the refund — it will no longer verify through our verification page, so please stop using it.

2. After 14 days

Requests are handled case by case. We’re reasonable people — email us and explain, and we’ll look at it properly.

3. Team purchases

Places bought in bulk that haven’t been assigned to a learner: full refund within 14 days. Assigned places are treated the same way as individual purchases above.

4. How to ask

Email info@rapidextraining.co.uk from the address you purchased with, with the course name and roughly when you bought it. We aim to respond within one working day, and refunds go back to your original payment method promptly — at most within 14 days of agreeing.

5. Faulty or not as described

Nothing above limits your statutory rights. If a course is faulty or not as described, tell us and we will put it right.

6. Who we are

Rapidex Training is a trading name of Aurex Living Ltd, registered in England & Wales (Company No. 17310940). Registered office: 2 Deepdene Avenue, Croydon CR0 5JP. Contact: info@rapidextraining.co.uk.